• Full name
• Mobile number
• Email address
• Address
• Age and gender
• Appointment details
• Medical history shared voluntarily
• Reports, prescriptions, and diagnostic details
• Treatment and billing information
• Messages sent via WhatsApp, SMS, phone calls, email, or website forms
• Appointment confirmations, reminders, follow-ups, and service notifications
• IP address
• Browser type
• Device information
• Website usage data (cookies, logs)
We use your information strictly for legitimate hospital and healthcare purposes, including:
• Booking and managing appointments
• Providing medical services and treatment
• Sending appointment reminders and health updates
• Communicating test reports and prescriptions
• Customer support and grievance handling
• WhatsApp Business API communication (transactional & service-related)
• Legal, regulatory, and compliance requirements
We do not sell or rent your personal or medical data to third parties.
Vaishvi Hospital uses WhatsApp Business API to communicate with patients for appointment confirmations,
follow-ups, reminders, test result notifications, and health-related service messages. Messages are sent only
to users who have voluntarily shared their phone number or given consent. You may opt out at any time by
replying “STOP” or contacting us directly.
We may share your data only with authorized hospital staff and doctors, technology partners providing
secure IT, cloud, or WhatsApp API services, and government authorities when legally required. All partners
are bound by confidentiality and data protection obligations.
We implement appropriate technical and organizational security measures to protect your data, including
secure servers, restricted access to sensitive information, and encrypted communication where applicable.
Despite best efforts, no digital system is completely secure.
We retain personal and medical information only for as long as necessary to fulfill healthcare services, meet
legal and regulatory obligations, and maintain medical records as per applicable laws.
Our website may use cookies to enhance user experience, analyze traffic, and improve services. You may
disable cookies through your browser settings.
You have the right to access your personal information, request correction of incorrect data, withdraw
consent for marketing or WhatsApp messages, and request deletion of non-mandatory data subject to legal
requirements.
We do not knowingly collect personal information from children without consent from parents or legal guardians.
Vaishvi Hospital reserves the right to update this Privacy Policy at any time. Changes will be posted on our
website with an updated effective date.
Vaishvi Hospital
Address: B/h, Emerald One, 21-A, Windward Business Park, Jetalpur Rd, beside Doctor's House Hospital, Vadodara, Gujarat 390007
Phone: 8490978661
Email: info@vaishvihospital.com